🔐 Privacy Policy

Hope Aid – IT Support & Cyber Security is committed to protecting your privacy and safeguarding your personal data in line with UK GDPR and related laws.

1. Who We Are

We are a UK-based initiative offering IT support and cybersecurity services to individuals, families, businesses, and vulnerable communities.

2. What We Collect

We may collect: Name, email address, phone number ,Service-related details you provide ,Device or technical info (if needed for service) ,Feedback or testimonials you choose to give

3. Why We Use Your Data

To: Respond to your inquiries and deliver services, Improve service quality ,Communicate updates (with consent) ,Maintain internal safety and accountability

4. Legal Basis

Your data is processed based on: Your consent ,Performance of a service agreement ,Our legitimate interest in supporting users

You can withdraw consent anytime.

5. Data Sharing

We do not sell or misuse your data. We only share it with: Trusted volunteers or support partners (under confidentiality)

Legal authorities if required

6. Storage & Security

Your data is stored securely and only as long as needed. We use strong protective measures to prevent unauthorized access or misuse.

7. Your Rights

You can: Request access to your data ,Request correction or deletion ,Withdraw consent

Complain to the ICO if you believe your rights were violated

Contact us at contact@hopeaid.org.uk or +44 7961 295673.

🍪 Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device to help our website work properly and securely.

2. Why We Use Cookies

To: Ensure site functionality ,Improve performance and user experience ,Maintain security Analyze anonymous traffic (e.g., via Google Analytics)

3. Types of Cookies Used

Cookie Type ,Purpose

Essential Cookies ,Enable site operation and navigation ,Performance Cookies ,Help us improve content and design ,Security Cookies ,Protect against abuse or unauthorized use

4. Third-Party Cookies

Embedded content (like YouTube or analytics) may use their own cookies. We only work with trusted services.

5. Managing Cookies

You can disable cookies in your browser settings. Some site features may not work properly if essential cookies are blocked.

📃 Terms of Service

By using our site or services, you agree to the following terms.

1. Scope of Service

Hope Aid provides IT support and cybersecurity help to individuals, families, small businesses, and community members across the UK.

2. User Responsibilities

You agree that: All information provided is accurate ,You have rights to request service on the devices in question, You will use our services lawfully

3. Limitations

We strive for reliability but do not guarantee: 24/7 availability , Unlimited technical scope ,Support in unsafe or inappropriate scenarios ,We may refuse service if risks or legal concerns arise.

4. Disclaimer of Liability

We are not liable for: Damages caused by misuse or unauthorized changes ,Hardware/software failures outside our control

Issues arising from third-party platforms or tools ,All services are provided as-is, and liability is limited unless negligence is clearly proven.

5. Pricing, Donations, and Pay-Later Model

Paid services are quoted before delivery, Donations are voluntary and non-refundable ,Pay-Later agreements must be arranged in writing

6. Data & Privacy

Your data is handled in line with our Privacy Policy above.

7. Content & Copyright

All content (texts, images, logos) belongs to Hope Aid unless otherwise noted. Reuse is prohibited without permission.

8. Updates

We may update these terms. Continued use of our services or site means you accept any changes.